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Cadebill Products Suite

Cadebill is a software platform for Telecom operators, Internet Service Providers, Cable Operators, and Utility companies of all sizes.

Cadebill can be implemented to any telecom operation such as Telecom Wholesale Carrier Operations, Telecom landline operators, Cellular operators, MVNOs, cable services, ISPs, power, water, sewage, home security, other utility operations, corporate/tenant telecom infrastructure management and usage auditing and billing. With a single platform that caters to all operations, convergent billing for all types of services is inherently built into Cadebill.

Cadebill provides complete telecom billing, business and operational management solution to cater to the functions of Billing, Customer Care, Cost Management, Provisioning and service fulfillment, Inventory, Least Cost Routing, Wholesale Interconnect Carrier operations, Operational Support System (OSS), Customer Relationship Management (CRM), Sales force management and other specialized telecom operational specific functions.

Cadebill is a flexible programmable software platform that allows for rapid deployment by setting up business models, templates, data and rules. Cadebill is a open system with database APIs and web services APIs for easy integration with an open system. The architecture of Cadebill provides the least time, low resources and budget to setup and modify the system, thus providing fast time to do business with lowest Total Cost of Operation (TCO).


Billing

Billing forms the core module of the Cadebill solutions suite. As the central point of control, billing manages the core business information such as product catalog management, customer management, rate management, CDR processing, customer taxation and customer financial accounting. Cadebill core billing engine provides unparalleled flexibility to setup any kind of product, product packages, any kind of CDR from any source, user defined rating structures, tax rules, user defined contract templates that can manage any business operation involving metered charges, recurring charges, event based charges and ad-hoc charges. Read more ...


Customer Care

Customer satisfaction result from accurate billing, Electronic Bill Presentment and Payment (EBPP), self service web provisioning changes, quick resolution to billing inquiries and service troubles. Web Cadebill provides a secure customer portal for all of these functions, integrated with real-time information from the billing and provisioning system. The self provisioning function supports customers to make changes to services like email, hosting, unified communications, and smart phones - a mandatory requirement for end users, administrators for web based addition, suspension or change of services in a real time manner. Cadebill integrated provisioning in the customer portal provides platform specific service modifications on demand, securely from anywhere at any time. The integrated ticketing application allows the customers to create tickets for various inquiries such as billing, service troubles, service fulfillment etc. With the help of Cadebill Business Process Management (BPM) tool, each ticket is routed though a workflow process for the appropriate team to provide resolution. Customers can view the resolution on the tickets in the customer portal. Read more ...


Operational Support System (OSS)

Business such as a telecom operation has several network elements with equipments from various providers. Switches, circuits, routers, gateways, outsourced services, people, processes, tools, policies, security, packages/rates and the billing system have to work in harmony with each other ensuring an automated flow of information. A disconnect between any of these elements results in delays, high costs and reduced customer

Cadebill provides a Business Process Management (BPM) workflow solution to connect people and systems to provide a sequential automated/controlled flow such that a customer order is provisioned in a fastest manner with full security and accountability. Cadebill provisioning fully automates the provisioning wherever open APIs are available with the provisioning platforms. Billing information is automatically updated upon provisioning completion, thus providing complete integrity between provisioning and billing. Cadebill provides a general purpose provisioning solution and variety of platform specific plug-ins to bridge the billing system and networks. A programmable platform provides a custom development interface to rapidly integrate with any new platform. Customers can themselves do self-provisioning of the features at the device level, add or remove services appropriate to the products or packages on their setup. A complete automated flow through process is achieved with Order entry-Provisioning-Billing process flow. The fast activation and service fulfillment cut your costs, speed service delivery and increase customer satisfaction.

With the Cadebill Scheduler module, a variety of recurring and automated programmatic actions are continuously executed round the clock eliminating any manual intervention or supervision.

With the Cadebill eTask module, different teams and systems work together in a collaborative manner to accomplish series of tasks such as customer trouble tickets, manual provisioning, working with external vendors and partners. eTask, a comprehensive software platform to create and manage tasks, workflow processes, forms and fields, and for integration with other systems provides a process oriented workflow to manage every task to a full completion.

With the Cadebill Inventory module, inventory management functions becomes easier for all network and hardware items such as IP address, phone numbers routers, gateways, circuits etc.

The integrated solution with Cadebill Scheduler, eTask, Inventory and Provisioning and Service fulfillment together provides a comprehensive OSS solution to any operation. Read more ...


Customer Relationship Management (CRM)

Marketing, Sales, Support activities are the core activities for CRM. General purpose CRM solutions have no interaction with the Billing system catalog of products, rates, contracts, setup fees etc. It is essential to have an integrated CRM solution so that all speak the same language and terminologies without data duplication and inconsistencies.

Cadebill CRM provides an integrated solution with billing system that uses billing system contact information, product catalog, rates, contracts, historical revenue, profit, SLA and all other information. Built-in workflow process designer allow your company specific flow to be implemented for marketing and sales processes. On completion of sales cycle, the order flow into provisioning systems, configuring network components and setup of billing system can be setup in an automated flow through manner. Cadebill CRM is an integrated flow through solution from a prospect to complete setup of a customer including provisioning and billing.

Sales force incentive compensation is tied to customer billing and payments. Sales force is automatically compensated based on billed revenue or collected revenue either on one time basis or on a recurring basis.

Supporting the existing customers on the technical and business related issues is critical. Cadebill ticketing module provides ability to create ticket, track it through completion with a workflow process as setup for each type of ticket. Every ticket is tracked for the completion with all information and communications are stored for each ticket. Read more ...


Audit and Revenue Assurance

In any business operation, cost management is of paramount importance for the survival of an operation. Constant monitoring of cost and the profitability is a requirement. The cost of the operation may simply be straight forward calculation from the CDRs and other usage based events or mired in complex reciprocal arrangements. Cadebill calculates the underlying cost of a call with the setup of vendors, contracts, destinations, digits and rates on a historical basis. Cost of the call is calculated along with the price of the call. The profitability and the quality of service (QoS) is then used as a barometer for routing the call. Read more ...


Business Intelligence

Service Quality and Quantity management

Consistent top service quality differentiates the leader from the crowd. Constant monitoring of the quality and the volume quantity indicates underlying pulse of the service provided, customer satisfaction and company health. Continuous monitoring of qualities and quantities of all services and taking a proactive approach in resolving any issues is secret of any successful business. Cadebill Service analysis module continuously monitors the quality and quantity, performs analytical processing (OLAP) and provides the Business Intelligence (BI) to compute the Service Level Agreements (SLA) provided to the customer and received from the vendors. Real time alerts enable carriers to react quickly to changing network conditions and margin opportunities. Read more ...


Financial analysis

Analyzing the revenue, cost of the revenue, profitability, and performance by products, company divisions, line of business and other dimensions on daily basis or on a historical basis is an important aspect in managing a telecom business. Cadebill financial analysis module provides the Business Intelligence (BI) into the fiscal condition of every segment of the business. The financial analysis module also offers a robust reporting dashboard with drill down functionality, charting functionality, unique grouping and and filtering unctionality, providing users with the accurate, critical data required to effectively manage the entire business. Read more ...


Hosted or Licensed model Solutions

Cadebill is available either as hosted (SaaS) model or licensed model. Either model may fit your operation depending on the size and the scope of your operation.

A comprehensive solution for any size

Cadebill is a scalable solution and is appropriate for companies of all sizes, from startup to very large carriers.

Cadebill is comprehensive solution to manage all areas of telecom business, eliminating multi-vendor solutions. This greatly reduces the risk of multiple systems, decreases the total cost of ownership, and operates in a very lean and productive environment. Read more ...


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