Cadebill Products Suite
Cadebill is a software platform for Telecom operators, Internet Service Providers,
Cable Operators, and Utility companies of all sizes.
Cadebill can be implemented to any telecom operation such as Telecom Wholesale Carrier
Operations, Telecom landline operators, Cellular operators, MVNOs, cable services,
ISPs, power, water, sewage, home security, other utility operations, corporate/tenant
telecom infrastructure management and usage auditing and billing. With a single
platform that caters to all operations, convergent billing for all types of services
is inherently built into Cadebill.
Cadebill provides complete telecom billing, business and operational management
solution to cater to the functions of Billing, Customer Care, Cost Management, Provisioning
and service fulfillment, Inventory, Least Cost Routing, Wholesale Interconnect Carrier
operations, Operational Support System (OSS), Customer Relationship Management (CRM),
Sales force management and other specialized telecom operational specific functions.
Cadebill is a flexible programmable software platform that allows for rapid deployment
by setting up business models, templates, data and rules. Cadebill is a open system
with database APIs and web services APIs for easy integration with an open system.
The architecture of Cadebill provides the least time, low resources and budget to
setup and modify the system, thus providing fast time to do business with lowest
Total Cost of Operation (TCO).
Billing forms the core module of the Cadebill solutions suite. As the central point
of control, billing manages the core business information such as product catalog
management, customer management, rate management, CDR processing, customer taxation
and customer financial accounting. Cadebill core billing engine provides unparalleled
flexibility to setup any kind of product, product packages, any kind of CDR from
any source, user defined rating structures, tax rules, user defined contract templates
that can manage any business operation involving metered charges, recurring charges,
event based charges and ad-hoc charges. Read
Customer satisfaction result from accurate billing, Electronic Bill Presentment
and Payment (EBPP), self service web provisioning changes, quick resolution to billing
inquiries and service troubles. Web Cadebill provides a secure customer portal for
all of these functions, integrated with real-time information from the billing and
provisioning system. The self provisioning function supports customers to make changes
to services like email, hosting, unified communications, and smart phones - a mandatory
requirement for end users, administrators for web based addition, suspension or
change of services in a real time manner. Cadebill integrated provisioning in the
customer portal provides platform specific service modifications on demand, securely
from anywhere at any time. The integrated ticketing application allows the customers
to create tickets for various inquiries such as billing, service troubles, service
fulfillment etc. With the help of Cadebill Business Process Management (BPM) tool,
each ticket is routed though a workflow process for the appropriate team to provide
resolution. Customers can view the resolution on the tickets in the customer portal.
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Operational Support System (OSS)
Business such as a telecom operation has several network elements with equipments
from various providers. Switches, circuits, routers, gateways, outsourced services,
people, processes, tools, policies, security, packages/rates and the billing system
have to work in harmony with each other ensuring an automated flow of information.
A disconnect between any of these elements results in delays, high costs and reduced
Cadebill provides a Business Process Management (BPM) workflow solution to connect
people and systems to provide a sequential automated/controlled flow such that a
customer order is provisioned in a fastest manner with full security and accountability.
Cadebill provisioning fully automates the provisioning wherever open APIs are available
with the provisioning platforms. Billing information is automatically updated upon
provisioning completion, thus providing complete integrity between provisioning
and billing. Cadebill provides a general purpose provisioning solution and variety
of platform specific plug-ins to bridge the billing system and networks. A programmable
platform provides a custom development interface to rapidly integrate with any new
platform. Customers can themselves do self-provisioning of the features at the device
level, add or remove services appropriate to the products or packages on their setup.
A complete automated flow through process is achieved with Order entry-Provisioning-Billing
process flow. The fast activation and service fulfillment cut your costs, speed
service delivery and increase customer satisfaction.
With the Cadebill Scheduler module, a variety of recurring and automated programmatic
actions are continuously executed round the clock eliminating any manual intervention
With the Cadebill eTask module, different teams and systems work together in a collaborative
manner to accomplish series of tasks such as customer trouble tickets, manual provisioning,
working with external vendors and partners. eTask, a comprehensive software platform
to create and manage tasks, workflow processes, forms and fields, and for integration
with other systems provides a process oriented workflow to manage every task to
a full completion.
With the Cadebill Inventory module, inventory management functions becomes easier
for all network and hardware items such as IP address, phone numbers routers, gateways,
The integrated solution with Cadebill Scheduler, eTask, Inventory and Provisioning
and Service fulfillment together provides a comprehensive OSS solution to any operation.
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Customer Relationship Management (CRM)
Marketing, Sales, Support activities are the core activities for CRM. General purpose
CRM solutions have no interaction with the Billing system catalog of products, rates,
contracts, setup fees etc. It is essential to have an integrated CRM solution so
that all speak the same language and terminologies without data duplication and
Cadebill CRM provides an integrated solution with billing system that uses billing
system contact information, product catalog, rates, contracts, historical revenue,
profit, SLA and all other information. Built-in workflow process designer allow
your company specific flow to be implemented for marketing and sales processes.
On completion of sales cycle, the order flow into provisioning systems, configuring
network components and setup of billing system can be setup in an automated flow
through manner. Cadebill CRM is an integrated flow through solution from a prospect
to complete setup of a customer including provisioning and billing.
Sales force incentive compensation is tied to customer billing and payments. Sales
force is automatically compensated based on billed revenue or collected revenue
either on one time basis or on a recurring basis.
Supporting the existing customers on the technical and business related issues is
critical. Cadebill ticketing module provides ability to create ticket, track it
through completion with a workflow process as setup for each type of ticket. Every
ticket is tracked for the completion with all information and communications are
stored for each ticket. Read more ...
Audit and Revenue Assurance
In any business operation, cost management is of paramount importance for the survival
of an operation. Constant monitoring of cost and the profitability is a requirement.
The cost of the operation may simply be straight forward calculation from the CDRs
and other usage based events or mired in complex reciprocal arrangements. Cadebill
calculates the underlying cost of a call with the setup of vendors, contracts, destinations,
digits and rates on a historical basis. Cost of the call is calculated along with
the price of the call. The profitability and the quality of service (QoS) is then
used as a barometer for routing the call. Read more ...
Service Quality and Quantity management
Consistent top service quality differentiates the leader from the crowd. Constant
monitoring of the quality and the volume quantity indicates underlying pulse of
the service provided, customer satisfaction and company health. Continuous monitoring
of qualities and quantities of all services and taking a proactive approach in resolving
any issues is secret of any successful business. Cadebill Service analysis module
continuously monitors the quality and quantity, performs analytical processing (OLAP)
and provides the Business Intelligence (BI) to compute the Service Level Agreements
(SLA) provided to the customer and received from the vendors. Real time alerts enable
carriers to react quickly to changing network conditions and margin opportunities.
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Analyzing the revenue, cost of the revenue, profitability, and performance by products,
company divisions, line of business and other dimensions on daily basis or on a
historical basis is an important aspect in managing a telecom business. Cadebill
financial analysis module provides the Business Intelligence (BI) into the fiscal
condition of every segment of the business. The financial analysis module also offers
a robust reporting dashboard with drill down functionality, charting functionality,
unique grouping and and filtering unctionality, providing users with the accurate,
critical data required to effectively manage the entire business. Read more ...
Hosted or Licensed model Solutions
Cadebill is available either as hosted (SaaS) model or licensed model. Either model
may fit your operation depending on the size and the scope of your operation.
A comprehensive solution for any size
Cadebill is a scalable solution and is appropriate for companies of all sizes, from
startup to very large carriers.
Cadebill is comprehensive solution to manage all areas of telecom business, eliminating
multi-vendor solutions. This greatly reduces the risk of multiple systems, decreases
the total cost of ownership, and operates in a very lean and productive environment.
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